Paul Kapustka's Blog

I no longer have a URL, thanks to Clearwire, deleting my 12 page family website without notice,explanation or apology once,confronted. They wrote a trouble ticket to "investigate" why no one could access my 10 mb website published on clearwire hosting 5/06. They only wrote this "trouble" tkt. after 5 or more calls between Nov24th and Dec 25 about the "no" access problem. Finally on 12/28 a so called resolutions expert T2 Tim came on the line to tell me, they were clearing the trouble ticket because the problem was resolved,by informing me that my entire Website http://foxeybrown.clearwire.net, was accidentally deleted in November. Now as I tried to make some coherent statement about how much time ,effort and more/as importantly how many of my family members strung out across the world rely on the site for information ,news,and a place to interact. I spent months setting up that 12 page site complete with pictures ,sound,and Family reunion updates. They didn't even apologize,not once, all either of the so called techs said was its gone,you will have to rebuild it. We don't know how or when it was deleted,it is just gone. I asked a few questions, like why didn't they inform me of the deletion? Like the first few times I called about the problem,maybe? They said other sites where also deleted in error, but they don't know which sites until somebody complained. Now I am not a Webhosting tech, but you tell me how you delete any number of sites, but "Don't know which ones..." How is that possible, sounds like you also don't know what sites you were hosting, or you would know when they were deleted, by you .. !!!! Am I crazy, I don't think so. What way is this for a company this size still doing business and soliciting new customes to respond to me? I joined Clearwire in June of '05 Jacksonville,FL first test market, two year contract,not scheduled to end until June7,'07. NOT !!! They are in serious breach at this moment for lack of service, failing on may occations to provide any Internet access at all as well as failing to "Host" the 10 MB Website I am paying them for ! There is no such animal as "customer Care" and they need to quickly rename that department to "We don't know and We don't care,about the customer,especially YOU"!!!! I am ending my association with them and turning in this lousy equipment. What I am NOT doing is building another Website for them to delete,nor continuing to day them $28 automatically each month while being screwed. NOPE, sure can't see myself doing that any longer. What I want to do is somehow get the word out to the present & future consumer of these persons of questionable Internet and business skills. Is flimflam still legal if you don't get caught.
A tad beyond disqruntled in Jacksonville

I actualy have Clearwire for my ISP. I don't use their VOIP at all, and all I can say is that if their VOIP is anything like their internet service, avoid it like the plague. I honestly have nothing good to say about them, and their terms of service which is worded so that you're pretty much screwed even if they mess up. AVOID THEM!

I have been using tringotel business line for the past few months. No major complaints about call quality.

Lots of great features and very easy to customize. But, there is no way to set up multiple voicemail boxes. This is unfortunate because I have a partner. You can use an answering machine with multiple boxes instead, but all of the great Voip voicemail features (including. .wav messages to email) are lost. Lingo and vonage might have the same weakness.

I agree, I have had tons of problems with my ClearWire service. The main complaint being that I cannot attain their 1.5mbps, in fact I normally get around 300kbps sometimes I get all the way up to 900kbps.

May I say, after the bending over I just recieved from clearwire. OW That Hurts!!!! It never worked, and they still charged me the $215.oo early termination fee when I had to cancel. I'm not sure which is worse, how stupid I feel for doing this or how upset I am that a company like this can legaly stay in business.

DO NOT USE CLEARWIRE!!!

I have had clearwire for about 5 months. The service is terrible. SLOW even with the more expensive "upgrades" they offer. When you move you are dooped into having to pay a $205 service fee to clx service. What's with that? What other internet provider charges to cxl service?
I DO NOT recommend that anyone even try them out!

I had problems in the beginning, but eventually I found a good place to put my Clearwire antenna/modem and my service has worked great ever since. It's been 100% reliable for the past year...not one single outage. I had Time-Warner's Roadrunner service before, and Clearwire is much more reliable. It's not at fast as cable, but it's been less aggravating than Roadrunner. I'm sticking with Clearwire.

For the record, yes, they do block VoIP. From what I've noticed, apparently, it's not blocked by port, but by actual investigation of the type of packet going actoss the network. In other words, you could be using SIP over the HTTP port, but it will still be blocked because it's an SIP packet. Makes me wonder if they do man-in-the-middle with SSL as well...

ClearWire sounded like such a great idea that we obtained the kit from a booth at the Redmond Town Center and ran home to try it. We were told if we could not get a signal or if the service did not deliver on the speed promised, we could cancel by just bringing the kit back down to the kiosk or calling their 888 number. Unfortunately we were never able to get a signal (big disappointment since we wanted to replace Comcast), most likely because of our location.

We can accept that. What is so unacceptable is trying to cancel. I brought the kit back down to their kiosk saturday and was told they could not cancel there - I had to call their 888 number which is apparently available 24x7. However, that number did not put me in touch with anyone that would allow us to cancel on the saturday or sunday (Thanksgiving weekend). So I called first thing monday morning. Apparently only my husband can cancel even though the credit card we used has both our names on it. My husband is on a business trip and has better things to do than wait on the phone, while I am at home and typically take care of all such admin tasks. ClearWire advertises "We make it simple" - I really wish they would deliver on the promise because right now their brand is worthless in our eyes. I can forgive the lack of service in our specific location, I cannot forgive the hoops we have to go through to try to cancel - not able to cancel on their web site for example. Big disappointment all round.

This company promised speed. We received 3 months of the promised speed. After that the leaves grew on our trees and kept the speed very minimal. The company never told us that trees blocking the view would be a problem; even one of their technicians came to install the modum. They charged us for 6 months of service when we tried to cancel our contract. They charged us $180 early exit fee along with 3 months of service we never received. I have spent over 8 hours conversing with various folks from Clearwire who told us our home was not even in their range!; our Visa company has cancelled the charges; Clearwire continues to resubmit those charges. I am done. Out $255 and would never deal with that company again.

Just yesterday I have canceled my clearwire cause of just cant get steady reception as promised within 7 days I can cancel. One phone call and over three transfers I threw a fit that if my service was not good I cancel but if I got a phone call from someone and was not home to answer they would cancel or some other words so I could not a have gotten connection anyways. I told them I want my money back or else so I was cancel and waiting for my UPS sticker to send the product in. It took me a little while to get my DSL with bellsouth back cause of them not wanting to help me bring it back. Becareful using your bank card or credit card. If you can use a card to put money in they cant charge anymore than whats in it. Beware of contracts I have not contract with Att/Bellsouth for DSL and it is ok for me getting a better computer with help with speed and defragmenting and cleaning your harddrive too.

Ann