Paul Kapustka's Blog
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March 09, 2006
Comcast 'Net down in SF Bay region?
Anyone have any more info? Apparently Comcast's high-speed Internet service is FUBAR in the SF Bay region today... as usual with any big company customer service is clueless. Twice I was told the service was fine, but finally one supervisor said it's been down all morning, no idea what the cause is. Of course, even when they do customers are left in the dark. UPDATE, 2 p.m.: Working now. For how long, who knows? Light a candle.
The best "support" could suggest was to watch my modem lights, and when the "cable" light comes on I'll know it's working again. Hmm. Boy, that transparency idea can't advance soon enough for me. Luckily, I have alternative broadband choices and subscribe to one exactly for days like this.
Good thing we have real broadband competition in this country, eh? Providers are just climbing all over themselves to help customers get what they need. And when it's all one company, just imagine how good customer support will be!
Posted by paul at March 9, 2006 11:23 AM